Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool One
Very stylish, roomy, looks more expensive than its price
All you like
Very beautiful backpack, roomy, but immediately broke the dogs on the lock. I did, but it was a little bad. In the rest of the super thing!
Bag fire as I wanted, the quality is super!
I was guided by the reviews... I also liked the backpack... Small and neat... all in place... delivery fast .. Thanks to the store for the quality goods
Fast delivery good product store recommend
Very good quality goods. Without marriage and smell. Threads do not stick out. Color, size corresponds to the photo. I talked to the store. Adequate, answers quickly, everything was done as requested. To him thank you and highly recommend
Was pts long sending, but at the moment it's normal. The backpack met all expectations. I'm happy as an elephant))))
Good
Best Buy with Ali. It is ideal, seams, accessories, quality. Oooochen cool bag! I will order in other colors!
Рюкзак мини не большой) смотрите размеры в описании! А так качественный да и ещё там типо плюс этот никакой доставки бесплатно нет до двери получала на почте ездила и получила как и обычно.
Very good backpacks, as in the picture! in the Moscow region. Came in 10 days
To Russia reached in 4 days, another 7 parcels packed at customs. The bag is strong, withstood the delivery and did not bother. Zippers are good, but clingy, the inner fabric does not look durable. Unusual to wear such a type of straps, on the lover. Gold plating shines beautifully. When wearing at all does not feel on the back.
It's just a bomb. Came quickly and in perfect condition! Seller Thank you! I will order more yellow!)
Excellent backpack, fully corresponds to the description, the track was tracked, the goods were sent quickly
14.67 $. Month delivery. Replaces a small bag.
Very long parcel. But I'm satisfied-a bright, comfortable, good quality Assembly handbag for the summer. Recommend.
Excellent quality, very satisfied with the purchase.
Duge garniy, mixed up for a walk
Excellent quality. The delivery is certainly long, but now everything is long because of the pandemic. And so everything is super. I recommend definitely