Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack is super! Thank you very much! She liked her daughter very much!
The satchel is great. The package arrived on time, everything is packed well. Quality, sizes, etc. Everything matches! The only, sick pattern of the cat is convex (volumetric) but it is plastic interesting in the frost how it behaves. In general, very happy! I put store 5. recommend!!!
Lightweight, comfortable small, for the first layers is very spacious. thanks to the store
Very nice satchel. For junior classes, that's it. reflective elements in the foreground, on the sides and on the straps.
как на фото и в описании. Рюкзак хороший. у дочери уже был такой и за 4 года только испачкался - качество очень хорошее.
Nice briefcase. My daughters liked it. Light, bright.
Thank you, the backpack is good.
Nice backpack. The child really liked.
It's a masterpiece. In Russia for two tons. Do not buy a very chic backpack. Took Lilac
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I came to Saratov in three weeks. Corresponds to the description. The lines are neat. Locks work. My daughter liked it.
Excellent backpack, the child is satisfied, quality
A good backpack, dense, inside one compartment, soft back, plastic legs, a picture of a kitten three-dimensional (convex), reflective elements. Unfolds completely. My daughter is happy. Track tracked, to the Rostov region It's been a month.
Thank you, big store! Very quickly sent. The child is satisfied. idinno we have in the store such for 1200R and here 1978 R
Отличный рюкзак, доставка быстрая. Благодарю
портфель красивый, как на фото, но доставка ужасная просто, ч очень сильно замучалась , чтоб забрать его
Fast shipping, very nice bag for the return Thank you
A good backpack, for first-graders 120 cm height is excellent. A little crumpled, I hope to recover. Lighter
Ordered as a gift to a child in another city, came quickly, the girl is happy!
Всё отлично!!!
Описание соответствует,товар отличный,спинка твердая,ребенку очень понравился,качество хорошее,продавца рекомендую!
Backpack just super
I liked the backpack, it looks strong. Keeps the shape, the back is orthopedic, light. from below the legs, so that the bottom does not get dirty.