Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Fast shipping, 12 days standby, is super.
Backpack bomb. priekpl for 1.5 months in perfect condition. this is already 2 my order. I recommend
had this for a few weeks. the backpack was poorly packed, was a little wrinkled, not too bad, got a little straightened up in a week. the material quality is not so good, the PU leather is very keen on scratches, need to take more care of the backpack so it looks ok.
Really looks like in the photo. Nice backpack. For this money there are no shortcomings. Quick. Seller credit.
The parcel came for 3 weeks in Odessa, the quality is excellent for such money. The store recommend, sent quickly.
The goods as in the description. Only one drawback-inside smells like fish
Everything is super.
Good, quality is super. Came quickly through the NP.
The backpack is very pleased. Honestly, I did not even expect such a decent quality. Small creases could not be avoided. Perhaps you need to pack even more reliably. I will not shoot a star for this, because. I go with him for a month, otherwise everything is fine.
Excellent backpack, came in good condition, without creases and dents. It is convenient that it can be worn both on one shoulder, like a bag, and as a normal backpack. The color is pleasant, the zippers look reliable. There are compartments inside the backpack.
14 days have passed since the order and receipt of the goods. Backpack of excellent quality, all zippers and buttons work well, ordered white, but the color is rather milky, a small smell was, but quickly weathered. I am happy with the purchase, I recommend the store.
Cool bag, fish smells, and so it's OK! On Kachu, on 5 points
Great backpack. Quality is excellent. Does not look cheap. I recommend!
хороший рюкзак- запаха постороннего не было,но пришла немного помятой,надеюсь выпрямится
Очень долго доставляла Почта России, товар описанию соответствует.
Backpack Super .. But delivery three month (
Nice backpack. They are very pleased
Seller recommend! Delivery fast! One minus when you want to get something, your hand scratches like a trouser :) The skin is stiff!
Good quality backpack, soft
Was satisfied
Labai graži kuprinytė, atėjo tvarkingai supakuota, nesusilamdžiusi.
Came quickly for 2 weeks about in vo. Good quality backpack, durable, advise. It can be used as a shoulder bag
very satisfied! the inner partition is very useful.
good
Quickly and qualitatively. Also with a little gift. Thank you store!