Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Very good quality. Thank You for a little gift :)
It is a worthwhile. Linda!
For 12 € a very good backpack. For the season I think enough. The tablet freely entered, on the sides there are buttons, so that if you need to expand inside, if you need to put something wide. Quite quickly came, even despite today's situation with the virus and closures of borders.
Great backpack! The store focused so that there are no creases or abrasions. Everything is super, I recommend!
Product corresponds to the description, quality is good, I recommend
Cool backpack. The smell is of course a complete horror, but I think it will fade
Accurate explanation. Parcel arrived quickly. Ordered 11.11.2019, received the mail 30.11.19. Seller packed in common plastic bag, not in "pupyrku" and though and put the inflated bag but bag crease not saved. As someone put it "from mail Russia has not left". The photo shows. I hope that the audience smoothed. Did not communicate with, because it was not necessary.
There is the same leather, so there is something to compare. Quality is soft leatherette, there is a smell, I think it will fade soon. Accessories are good, black, does not look cheap.
I ordered 2 backpacks, and the keychain was put in only one)
Great backpack. Quality is super. I recommend.
it is perfect, looks exactly like on pictures! high quality! tottaly recommend it! i love it!
Norms
The store sent the next day after. Payment. The parcel came well packed. The backpack is light, simpotichny, small, but what you need to fit. The only thing that I did not take into account is that this "visor" is not fixed or fixed.
I recommend the store. Goods on the way in
The quality is excellent, the delivery is fast.
Backpack Super!! The quality is good, very roomy and comfortable. Came in two weeks. Took for 835 rubles. Such a quality backpack of course in ordinary stores you can not buy for such a price. I recommend to buy!!
Nice backpack.
The backpack came quickly, less than a month. Bought under a coupon for 12 dollars. The declaration at the request indicated 5 bucks. I recommend the store.
Great backpack! The shape holds, feels soft. The seams are even, there is no unpleasant smell. Track tracked. Seller put a gift Many thanks to the store!!!
Hood
I order not for the first time, everything is super as always beautiful, comfortable backpack
Thank you.
Very fast delivery even in such critical moment
I order not the first time. The backpack is excellent, the last served me for a very long time, ordered the same, only another color. Satisfied with the order. Waited for a long time, but ordered during the Chinese New Year, so so, also this virus.
The color is very beautiful. Quality is good. Sewn neatly. No smell. I recommend! Thank you!