Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack Super!! The quality is good, very roomy and comfortable. Came in two weeks. Took for 835 rubles. Such a quality backpack of course in ordinary stores you can not buy for such a price. I recommend to buy!!
Nice backpack.
The backpack came quickly, less than a month. Bought under a coupon for 12 dollars. The declaration at the request indicated 5 bucks. I recommend the store.
Great backpack! The shape holds, feels soft. The seams are even, there is no unpleasant smell. Track tracked. Seller put a gift Many thanks to the store!!!
Hood
I order not for the first time, everything is super as always beautiful, comfortable backpack
Thank you.
Very fast delivery even in such critical moment
I order not the first time. The backpack is excellent, the last served me for a very long time, ordered the same, only another color. Satisfied with the order. Waited for a long time, but ordered during the Chinese New Year, so so, also this virus.
The color is very beautiful. Quality is good. Sewn neatly. No smell. I recommend! Thank you!
Everything is super, as in the photo!!! I'm happy
The backpack corresponds to the photo, the order is satisfied with the store I recommend.
Backpack is not made of leather. Material-poleuthane. But for 800 rubles it's stupid to expect something. I liked: stylish, beautiful, fashionable))
Thank you very much to the store, everything is fine, quickly, qualitatively. The quality of the goods is excellent! Delivery time is very fast! Thank you!!!
i take to my friend for has birthday.
Szuper!
Backpack cool.
Great backpack! Got for 890 rubles. The store did not send the goods for a long time, apparently because of the holidays. Later he contacted me and sent the parcel in a few days. Before Kaluga, the order was about 2 weeks.
Backpack normal, no dents, with air cushion inside How expensive does not look, of course. But also its money is worth
The backpack came neatly packed, inside with a pillow. There are no complaints about quality, it is sewn neatly. I'm happy. With the store did not have to communicate, it came to Yakutia in less than a month
Excellent backpack, very stylish and comfortable. Lots of pockets for small things. Made well, I do not see any special flaws. Packed was good, despite the long delivery (the order was made 11.11, until SPB arrived only 22.01) did not crumple. Strange smell is present, but not critical.
The goods are super. Recommend.
Ryugzak good
Good. Some fish smell is true and present, but I think it will quickly leave. The delivery was simply cosmic fast. The quality is excellent. I recommend to buy.
The second time I order a similar briefcase. This time it is even better) there is a small smell, but I think for the night on the balcony will fade