Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Nice shade of blue! It looks compact, quite roomy-the A4 climbs, but unfortunately the lock does not close already (only a couple of millimeters are not enough). Inside there are three open pockets: one large flat and two smaller volume. Two pockets with a zipper. Outside on the back is a pocket with a zipper-the middle phone climbs. Can be worn as a backpack (on one or two shoulders), and as a messenger over the shoulder on a long strap.
Reached 1,5 weeks before Samara, ordered a second time, so the first worn out in 1,5 everyday wear
Shipping is almost two months. Quantity looks very good. I like it. Thanks for gift
Corresponds to the price. Delivery is fast. The quality is good. Thank you.
Ordered November 11. It came to Kursk on December 9. I did not communicate with the store. Tracked to the Post Office. Inside the backpack lay a package with air to preserve the shape of the backpack. Appearance corresponds to the picture. Still lay a red rope with a ceramic pot, probably a padarok bracelet made of Feng Shui On Hand
Cool, the quality is excellent!!!
A good backpack, as in the picture, roomy, inside the air cushion, but still a little crumpled.. There was a smell, but it was gone. Delivery is very fast
The quality is excellent, delivery to Moscow is less than a month
Very cool, not crumpled, in excellent condition
A pretty backpack for such money. removed the star because of the smell (weak aroma of fish)... a few days already in use and does not weathered.
Super kuprine
All as in the photo! Artificial leather, but sewn neatly. Color nice
Shipping fast. Thank you store. I liked the goods
Very nice backpack. It looks pretty, but I think it will not last long, too soft material. The store did well to put inside the inflate the package so as not to crumble on delivery.
Backpack cool, high-quality leatherette and sewing, inside lay a bubble for volume and a keychain, thanks, the order is satisfied. Only none of Russia's mail backpack did not deliver to the house, as it was written when ordering. But these are already questions to the Mail, not to the store)
Backpack is happy. All the seams are even, there are no threads sticking out anywhere, locks all work. Packed was good. Inside was an air cushion. Thank you store! Definitely recommend.
The order came 2.5 weeks before St. Petersburg, almost does not smell. A little crumpled, inside was a package of air.
Cool backpack, and comfortable!
Delivery was fast. I ordered 28.03.2020, and the Post Office in Yaroslavl was delivered already on 08.04.2020. The quality of the backpack is excellent. There is a small smell, but should soon weathered. Inside the backpack there are 2 small pockets + 2 Cayman with a zipper and one zip pocket on the back. I'm happy!
I ordered a bag on March 27, April 4 already came to the Rostov region The quality is quite good. The bag arrived without damage.
Good qulity. My wife said it was empty, but then we found a lovely bear key ring when we looked back. The store put a gift. Trifle is nice
The goods received during. Packed well: no creases. I liked that it is possible to narrow the top (there are buttons). I'll see how it will be worn. Recommend. The first impressions are positive.
The backpack is excellent. Mega fast delivery, to Chuvashia less than a week came. Ball with coupon for 536 rubles. The store also put a gift. There was no smell at all. I advise you.
The backpack is good but came with a small marriage, 2 small spots on the backpack, but the quality is very good quality, the lines are even
Delivery to Nizhny Novgorod 3 weeks. Inside the package with air that would not have creases, there is a small smell, the seams are even, made neatly, inside the Corman under the phone and