Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The second time I order a similar briefcase. This time it is even better) there is a small smell, but I think for the night on the balcony will fade
Super cute! Like pictures.
Delivery to Belarus took 2,5 months. There is an unpleasant smell.
The backpack is good. Big One. Color beige. The top valve does not close. Inside the lock. Sewn qualitatively-smoothly, without sticking threads. No complaints
Great bag! Looks super
About delivery times, there is no point in writing today... The quality is normal, the seams are even accessories, too, at first glance normal. There is some strange smell from the inside of the backpack, I hope it will fade. The inner fabric of poor quality is not pleasant to the touch. In the "gift" was a keychain bear. In principle, a normal thing for your money.
The bag was bought primarily for comfortable wearing in it an umbrella, for which it successfully approached.
Thanks for ordering. Quality is not the best and not the worst
fast shipping. im very satisfied. recommended.
Thank you very much for the good delivery! And special thanks to the store for a small gift :)
Shipping fast. Backpack is normal. Thank you.
The backpack came very quickly. The only thing upset that the gray color with the impurity of pink (
Not genuine leather :(
Description completely coincides, almost odorless, all locks work. Thank you) I'm happy!
Quality is good, strong smell, weathered)
Great backpack! The color corresponds to the picture, the backpack is sewn sooo qualitatively. There is one large department and also three small compartments, two of which are on the lock, there is a pocket for the phone and different trifles. Before Chelyabinsk, the backpack reached 19 days, the only thing itself was jammed and made an order in the Chinese new year and because of this waited for sending about two weeks. The store answered all questions very quickly. I recommend this seller to everyone.
normal, but horrible smell
Fast shipping, 12 days standby, is super.
Backpack bomb. priekpl for 1.5 months in perfect condition. this is already 2 my order. I recommend
had this for a few weeks. the backpack was poorly packed, was a little wrinkled, not too bad, got a little straightened up in a week. the material quality is not so good, the PU leather is very keen on scratches, need to take more care of the backpack so it looks ok.
Really looks like in the photo. Nice backpack. For this money there are no shortcomings. Quick. Seller credit.
The parcel came for 3 weeks in Odessa, the quality is excellent for such money. The store recommend, sent quickly.
The goods as in the description. Only one drawback-inside smells like fish
Everything is super.
Good, quality is super. Came quickly through the NP.