Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
Quickly and qualitatively. Also with a little gift. Thank you store!
I really liked it. The quality is excellent, the threads are not stuck anywhere, the smell is the store. Voobsham is happy with the order. Delivered within a week.
Sew a little curve, but if you do not look fashionable it does not notice, it will suit more for a teenage girl, the capacity is small, inside there are two sections and departments for the phone, if carefully worn, you can extend the service life longer, and so it will not be enough for a very long time
Before Kemerovo came in a month, packed in an ordinary package inside the bubble. Smell new stuff. The lining inside is tight. Recommend it.
The order came for a month in the RB Quality is satisfied, I will order another dark one. Recommend
The backpack is good, the color came the one that ordered. Looks great. Delivery is relatively fast. All right, only there is a light smell of yyyba, hope it will soon blow out
Everything came quickly, and I order the second time already, 5 points for delivery, and 5 points for the exact description of the item
A very good backpack, A4 enters, it was not possible to try it yet. Groin smoked fish)
The quality of the leatherette is good, all the zippers are working. The only thing that was not indicated is a backpack-bag, at the top of the strap is not fixed in one position. Because if you pull the top of the bag, you get a bag.
Cool backpack
Thanks a great backpack. Inside there are 2 pockets with a zipper, 2 under the trifles. On the back outer wall there is also a pocket. Sew well. As a gift put a keychain.
The goods went 45 days. Meets the description and photo, well packed. In operation, I do not know how yet.
Thank you to the store, I liked the backpack, there is no smell.
Nice backpack. Shipping fast. The color is dark eggplant, as in the picture. The only thing, the top valve is not fixed, but it does not interfere. I recommend to buy!
Great backpack
I order once, good quality. With the first passed daily for 2 years, I change because the castle broke down.
Super backpack
Backpack is very high quality, just a bomb
Backpack is super, the quality is excellent, I recommend
Ordered second time and second time everything is good. Quality is excellent! Received afte month. Recommend the store and the bag!
Ordered November 11, received in Novorossiysk on December 29. Backpack I order a second time, the first time was lacquered black. Backpack is very satisfied, the goods without damage and creases.
Very long delivery, ordered 12.02... received 28.04. Already opened the dispute, the money did not have time to return, it's good that I got a backpack. I got it at the new post office. Packed well, no creases. There is an unpleasant smell of leatherette.
Normal backpack, came in a month
Fast delivery, there is a smell, a little pomp. And in general excellent