Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beuatiful deep blue colours, thank you.
товар соответствует описание,хорошее качество,запаха нет,только немного помятая пришла,плохо упаковали,в целом я довольна покупкой...
The bag is beautiful! I'll order more.
As on the picture. Beautiful brown colour, thanks. No smell. I will buy another one in other colour.
Excellent bag, roomy, inside two pockets and one behind on the riveting There is a long belt. Good quality
I liked it very much. Quality suit. The skin is excellent, not glued, looks very good. Decent. Lines are even, accessories are gold, not cheap. A good bag, the lining also did not disappoint. Packaging is a separate story. All the accessories were wrapped, inside the air cushion, gaskets, duster dust. 5 points!
Delivery is fast, the handbag is beautiful, pleasant to the touch, the color is pleasant, one compartment and two pockets inside, the outer pocket on the magnet, the bag is quite roomy, the strap is long, very much! I recommend!
Great quality, shipped quickly, would definitely purchase from them again.
Handbag really liked, excellent quality, good accessories. Nice to hold in your hands. Thank you!
The bag is beautiful as in the photo. When delivered, the bubble burst inside the bag and it deformed. Opened a dispute for a partial refund. Got it back. Thank you very much
Beautiful bag, super fast shipping (a week to Germany!) , good packaging,store shipped right away. Very admirable.
The bag is excellent, it came in 14 days, it was packed very well (inside was an air bag and nothing was crumpled). It is very roomy and beautiful. I recommend to buy. Thanks store
Quality is good enough for this price. Came super-mega quickly! It's only a two-week record. The only thing-the color in the photo is more pleasant, bright. In reality, a little faded.
Thank you! Handbag cool! I came to the hospital. OBL. In 2 weeks! The store is good! No marriages all super!
I liked it very much