Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great bag. very satisfied. it is as described
Good quality
good bag.
The bag is very comfortable, beautiful. I got to me very quickly. Thank you!!!
Super
The bag is good, comfortable internal pockets, came quickly.
Fast delivery, pretty good quality for this price
At first glance a good bag. Let's see in the sock.
conform
Came quickly. packed carefully, with air elements for transportation. Amount/backpack summer more than all season. Tarpaulin. Accessories are not expensive. Closes on 2 buttons on the sides and a magnetic fastener in the middle. Zipped pockets on the outside and inside. The bottom is stitched but not too tight-all the backpack. A little There are threads sticking out, but not critical. Can be recommended
Very roomy, many compartments, super quality, delivery fast
Really like this bag!
Not bad
Super fast delivery... did not even expect... March 8 made an order, March 20 received. The backpack bag is excellent, everything suits, very handy for summer-autumn... neatly sewn, voluminous, beautiful, fashionable. I recommend.
Bag well made of fajnego canvas, but... Pseudo leather finish is not light brown, but Orange .... Wish that photo of this does not show ....
All OK, wife is very satisfied.
The quality is excellent. Wife beeps with pleasure.
The bag corresponds to the description. Only a little different color. Delay in terms of terms from the store I think did not depend, I without claims.
Thick canvas bag. Enough volume.
great bag, superquick delivery ! thank you !
The quality of the bag is good, empty bag is vey light which is also good, zippers and seems exact. Had one problem - one of the handles was sewed wrongly. Awaiting store's reply. But all in all defintely worth the money. Recommend. The was ordered on Feb 4th and received March 19th - considering the covid19 and border issues - excellent time.
Bag quickly and in good order received! Looks Exactly so out as on the picture and in the description. Super satisfied with it!
Handbag charm, everything corresponds to the description, looks very stylish. If desired, the straps can be crossed and worn as a backpack. Inside there are several compartments, one large compartment, then another with Velcro, one large with a zipper, a pocket with a zipper. I recommend. Thank you store!
Backpack of excellent quality. The fabric is durable. I really liked it. Thanks to the store. The order reached Samara for 7 days.
Good, quality, beautiful bag