Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it!!!! It’s soo cute, thank you so much curren , this is currently my third purchase from this company... thanks a lot!
Watch יפייפה Definitely אזמין well off the second
Hours liked, well packed, delivery to Ukraine month, long, but reached. Thanks for the watch.
Is super. Quality price for 5. WEIGHT suitable. Recommend.
Elegant watch. Approached my wrist 13,5 cm, usually all straps are large. On the watch there were films, all qualitatively packed. I'm very happy. Color rose gold is bright, usually it is paler. It's not essential to me.
Very nice watch. Fast delivery. Thank you store.
The watch came in perfect condition, no scratches on the glass or case. Easily adjusted the strap for your hand. I hope they will work for a long time. I recommend to buy. With the store did not communicate, because The order was executed quickly and qualitatively
Product was recieved in estimated time. Accurate to the description and the order. Quality is satisfactory. Recommend the store
Ordered 08.10.2020, received at the Mail 23.10.2020, like good, while they go, the strap is durable, but it's short. Design as in the photo.
A small dial, hard and long to open m Close, but in general, the clock norms, cute. Came without box, in normal package
Very good like
Quick wine, well packed all right. Tal and as Describes
Very nice watch. Arrive in 21 days. I recommend it.
muito bonito! pequeno mas é lindo.
Good quality and beautiful according to the product price. Fast delivery. Teşekkürler
Excellent quality. Came three weeks before Moscow. Fit on full hand. Look like in the photo. There are no complaints about color. Very beautiful. True, the gray color of the dial slightly spoils the picture.
Matches the photo. Packed normally, all whole. Only the stop came from the wheel and the clock was ticking. Small. Dial Looks nice-better than in the photo. But it seemed to me too small in comparison with other watches. In general, a good watch. Thank you. I did not communicate with the store.