Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag chic!!! The color is dark chocolate, looks very expensive. Delivery is very fast, ordered on February 25, the courier brought on March 4. Many thanks to the store! I recommend! If it was possible to put 10 stars!!!
All type top. Came very quickly
it's perfect !
The description corresponds to the product received. Thanks for the gift
The bag is excellent, roomy, genuine leather. Came from Russia in three days
Very good product quality, it is seen to be natural leather. A little smaller than I imagined, but it's still very good, just like the description.
The order was issued on March 31, April 17 was already in the post office. The color corresponds to the description, the only thing was the smell of both the disinfectant... In a couple of days, almost all the wind out. The bag is comfortable and roomy. The material is most likely pressed leather. I like the bag.
Excellent bag. almost odorless, very roomy. Recommend
Bag-Super! Real leather. leather thick-fast does not wear out. Will be delivered in 5 days. the courier brought home. Very happy buying)))
Bag is large, solid, nicely sewn, color elegant-according to the description. Leather elegant, thick, holding fashion. Recommend! Transportation last not very long. I am very glad.
Great bag. Thank you
All OK!!!
The bag is super, worth your money. Big, beautiful
Quality goods! The bag is great! The skin is most likely pressed, but it does not affect the appearance. Very beautiful color, I have red. Delivery fast from Russia
Excellent leather bag for funny money. Delivered instantly. Very happy. Thank you.
The bag is super, dark gray color and shoulder very comfortable, looks like skin, thank you!!!!!
Thank you! I liked the bag very much: good and inside many pockets, the handles are attached firmly! On the previous photos a lot of information. Come quickly! Seller recommend
Excellent handbag, what I always wanted. Delivery to the Post Office to the Tula region in 10 days. Excellent packed, good quality, the seams are even. Has a small smell, I think it will fade. Very satisfied!!!
I liked the bag.
The goods are quality. Came quickly.
Received very quickly by courier. PE bag Cool. And let not skin. Cows prices. The bag is very presentable, dear. Thank you to the store, came to contact immediately.
Ok
good product and verry quick at home. A verry big bag. I highly recommend this store for his seriousness, his professionalism and his honesty.
Norm, my wife liked
I really like the bag with pleasure, thank you very much