Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good bag. Simple and roomy. vorat A4 enters perfectly. Really leather. I advise!
The bag is just delight! Three days before St. Petersburg delivery from the Russian Federation. Quality at altitude, took as a gift to my mother, later I will complement the review. I recommend to buy! Roomy, with many compartments. Not a thing, but a find, and also a natural leather!
Delivery came quickly, waited 1,5 weeks, brought home))). Packed perfectly, without any damage and bruises, odorless, I liked the bag, roomy, it is convenient to hold on the shoulder. All as in the picture. I liked everything!
Great bag. As in the photo. I really liked it. Fast shipping.
Quality fire. All as in the description. Happy.
The bag is excellent, especially for such money. Yes, the smell at the beginning was terrible. Impregnated all the contents of the bag. A week later, almost weathered. I did not communicate with the store. Sent it right away. It came quickly, too.
Came the day after the order-it's delight. There's a little smell. Great bag
Quality is good. Skin inside. Outside most likely leatherette. But excellent quality
Bag super compatible with description this skin to Poland came in three weeks recommend
Shipping молниеностная. Not skin, smell disgusting.
The order was very long-2.5 months. The bag is beautiful, fully consistent with the description, except for the material is not leather. sewing quality, the lines are smooth and dense lining. I hope I will use several seasons. I recommend the product and the store.
Great bag. Frankly, I thought it would match the price. I was wrong, which is happy. Looks very good. Stitched qualitatively.
I'm happy with my choice! With this bag, I'm comfortable enough!
Delivery to Russia in Moscow. the bag is good, smells a little... I will add feedback after use
Really liked
Bag is excellent to all recommend
Love the color and size! I'm obsessed with my new tote!☺☺☺
The bag is cool. Stylish, simple, nothing superfluous. Roomy, A4 is placed perfectly. Under the zipper are 2 large departments, separated by a pocket with a zipper, on one side there are 1 more pockets with a zipper, on the other hand, two pockets without lightning. And also, between the lining and the body of the bag, also the space that can be used, I.E. The lining is sewn only in the area of the handles. Delivered quickly, by courier to the doors.
Bag-Fire!!! Leather is dense, natural. Looks stylish and expensive. Definitely recommend. Thanks to the store.
The bag is very high quality! There is a liner for the bottom. Inside two compartments, the partition itself is the third compartment and closes with a zipper. There are also two pockets for phone/napkins, and on the other side there is a small pocket on the lock. Outside looks minimalistic. The file folder in an upright position can easily be placed in the bag. Everything is sewn smoothly, no jambs. I'm happy with the bag completely. Went to Peter in two weeks, tracked. See the addition to the review, there are more photos. ✓
Very reliable
A wonderful bag, looks like a shopper, but inside the compartment for small things. There are no complaints to the accessories. There is a small smell, I can not understand why, but it should fade.
Exelente, thank you
Split leather bag, no smell of leather. The material is dense, sewn well. I ordered two bags gray and light brown, the brown color looks better. Delivery is almost a month.
The bag is excellent (for this money) corresponds to the description, to yar. OBL almost a month