Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool bag really liked!
Excellent bag, looks exactly like in the photo. Roomy. Qualitatively sewn. Recommend!
The bag is super. Recommend. Brought the courier to the house in 4 days-ordered delivery from the Russian Federation.
The bag is excellent. The skin is thick, dense, high-quality. Everything is neatly stitched. Size 32 × 36, handle height 25 cm. Very beautiful color. Not heavy.
The bag is sewn neatly, qualitatively, there is no smell. The only moment-it is flat, the photo seems that it is wider, in fact the width is not more than 2 cm ..
Bought on the 15th day, the courier delivered on the 17th morning, to the door. Very quickly, despite the virus. Delivery from a warehouse in Russia. Natural leather, quite dense and heavy. Will keep shape for a long time. There is a sheet A4. And a laptop, a little more than a sheet of A4. Stinks, but it's not scary.
More than happy. Actually expected the worst!
I'm happy but our customs fees is way to much
All exactly as the store indicated
Not leather
Bag Size 33 cm * 33*5 cm. Pressed leather inside layer + outward leatherette = structure. Documents of A4 format will fit, but not roomy. Delivery 1,1 months. The order came to private courier service. I should have taken her there. For 1700 rubles. I took it.
*****
Nice bag.
Ordered 10.12, took 13.01 from the post office. The path is all tracked. The bag is super, the seams are even all, the fabric is thick, the birochka was attached to the bag as on leather things, we burned-it does not burn, it smells burnt, so it looks like it's genuine leather. A roomy, comfortable, the length of the handles is such that you can dress on your shoulder without problems for winter clothes, and in your hands you will not cross on the ground. i'm very happy, I'll see how it will show itself in the sock. I did not communicate with the store. While at 5 +
The bag fully corresponds to the description, good quality, looks expensive. The parcel came in a week.
The bag is cool, I bought this purse for her.
Super Bag! Looks expensive, quality move! Delivery is very fast. In the bag on the bottom there is a special insert, so that the bottom of the bag was rectangular, not semicircular. Recommend bag and store!
Chic bag
The quality of the bag is excellent. Looks like skin. Inside the lining fabric is rigid, does not break. Delivery-fire, IML pleases. For this money-a great option.
Cool!
Good, good bag. The truth was long. Purchase while satisfied)))
I liked everything. Quality is decent. Fast shipping.
Everything is fine. thank you.
Don't think it's Leather, But is nice
Very quality bag. arrived in time.