Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Very satisfied. Excellent product. Genuine Leather. will be buying more
Very good item the owner is very satisfied
Within 60 days, the goods are not delivered. Ali shipping is free. The order was automatically Ali marked as executed, and it came to the Mail letter that the order is executed but you can open a dispute if there are questions. Opened a dispute for a refund on the basis of the absence of goods after 60 days. Ali immediately exacerbated the dispute, but he wrote to wait seven more days because in this period you can still file a complaint (open a dispute). I waited seven days, the goods did not come. Re-sent a screenshot on the dispute from the postal site of tracking parcels that the parcel is still on the way. I asked to return the money because until the parcel came. Ali closed the dispute with a promise to return the money. Advice-keep an eye on closing orders and open disputes on time, to confirm, leave the srinshoty with the inscriptions about what they are and from where, as Ali himself is not looking for sites, and it looks only at the materials provided.
The bag looks just super. to Samara reached a week. Well, in general, the classic look. Many compartments for different female logs, in general, you can put everything there, what's in the woman's head. The quality is excellent. On the feeling and smell of natural leather...
The bag is wonderful, well packed. Skin smell. Everything corresponds to the description. Thank you store. I recommend the goods and the seller of the sellers put the scarf as a gift. Thank you very much. Very nice.
Very beautiful, high-quality leather bag. Got there quickly
Excellent bag, genuine leather. Looks expensive. As a gift, a scarf and a discount coupon, though overdue. The store promised to send another coupon at the next purchase. The seller put five stars. Order will not regret.
The goods came. Packed well. Time from the moment of order and receipt in Pavlodar (Kazakhstan) 43 days. Looks like in the picture. Visually and to the touch, high-quality and pleasant material, by smell-leather. Seller recommend.
Super quality, reinforced seams, genuine leather, beautiful, I'm too happy it is perfect
My preferite brand, thank you for all: leather quality, manifacture, colour, all
Black bag made of rough leather, unlikely to become softer. the accessories are gilded, which reduces the price of the bag (although asked the store silver color, as in the photo, but no) and the long strap one carabiner has a oxidized surface, the accessories pumped ..... In this store already ordered a lot, earlier everything came with bags for storage, this order does not have such a bag, and the coupon was sent from which the validity period was expired. the scarf is put, thank you. well, in general, as that I expected more, and a softer bag.
Just super satisfied very good quality goods thank you for the gift
In Tula region, the bag came in twenty days. Tracked. The bag itself is roomy. Corresponds to the description. Sewn soundly from thick pieces of leather. The store and I recommend it.
I advise the store and the store a good bag fast delivery from Moscow.
Quality and packaging at the highest level. The store goes to the meeting (+ gift). Categorically recommend.
Wonderful purchase! Kohata E is quality, ushita E is a lot of kindness, hastara vavtra in changtata is eaten by many hubav! Препоръчвам!
Excellent quality. Lots of room. Inside shipped with inflated plastic pockets to prevent collapse during shipping. Excellent store. I’m so happy with my purchase. Thank you.
Real leather, beautiful bag. Thanks for the gift. Top! Quick delivery.
Reached for a month, packed with air bags, roomy, looks decent, a small smell As a gift scarf and coupon.
Great bag. I bought it as a gift.
Super, description exact, flew in 2 weeks
Lovely bag! The size is larger than expected, but everything fully corresponds to the description. Roomy. Spacious compartments inside. Pockets from the inside and with the edge. Zippers all work well. There is a smell. I hope it will fade soon. Happy as an elephant. To store Thank you very much! This is not the first handbag ordered in this store. Seller recommend. Bags are beautiful, interesting, good quality.
Leather is smelly and very thick. Locks are robust, not worth that money. Seller added a blue scarf as present.
Cool Bag is big. Looks like skin, expensive. Delivery where you will say, at least home, at least for work is free. In 9-10 days came
Very nice and good quality product also came with a little gift. Happy Thanks to the store