Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
But only for some reason the color on the whole bag is brown. And in the picture different colors
I'm delighted, the bag is what I 've been looking for for for a long time, my style. Many thanks to the store. Delivery 3 weeks, chic bag made of genuine leather.
I didn’t receive the products but they refunded me
Delivery is fast. Delivered by courier. I liked the bag. Quality and original. As a gift, the store put a scarf. Thank you very much to the seller for the excellent work.
The store did not send the goods for a long time, but the bag came quickly. This is our not the first order in this store, wallet and two bags ordered two and three years ago, in excellent condition, the goods are wonderful, multifunctional, as for the ordered bag, then we liked it many pockets and departments, looks dignified, Not bright muted skin scraps of which the bag is sewn together with each other, the stitches are even, the accessories are excellent, the locks are quality. Beautiful, high-quality bag, as a gift from the seller scarf, thank you!!!
I ordered a bag for my wife for a gift. The bag is really cool, high-quality, roomy, the locks are iron, the carabiners are durable, my wife really liked it. The store put as a gift a scarf, very nice, thank you. I recommend the seller, reliable, the goods correspond to the description. It says a leather bag, so it is, leather. Five stars.
Сумка-супер,присоединяюсь ко всем восторженным отзывам,отправили сразу,спасибо продавцу,к сумочке прилагались подарки
The bag is worth your money
The parcel came quickly. Excellent bag, my wife liked. Durable, many pockets. As a gift, the store put a transparent scarf on the floor. To buy boldly recommend.
Very liked, wear will be happy!) thank you)
I like it very much. Thanks for the gift.
The bag really liked. Thank you!
Very nice, thank you
Bucket over the shoulder))) just an exact description, but I love such bags, A lot of things moisture)
Very good!! Thank you!!
Very good and nice.Thanks
Thank you very much! My wife liked the bag very much.
Bag class!! What I wanted to do. I love such bags. The quality of sewing and fittings is all super. The color is cool. I like it all. skin or not-I don't know. But it seems to smell skin, and somewhere on the cuts it can be seen that the skin. In any case only worn, and the skin or not does not matter. She looks solid. store thanks for the goods. As a gift was a scarf of beautiful blue His separate Thank you, he came to love. the photo will be later, the bag will be weathered.
store responds to my message quickly happy with this shop
A beautiful bag, harmoniously matched colors.
The product corresponds to the photo. Received within a week. Brought the courier. Everything is super!
Skin pieces are mixed. Somewhere smooth, and somewhere they get caught with embossed skin ...... in general, I liked everything!
Great bag. I liked everything!
Very nice and beautiful purses. I bought 2 multi color purses. One for me and one for my sister. They are genuine leather. Shipping delivery was very long due to the worldwide coronavirus. I thought they were lost. But store has an excellent service and responded very quickly to my messages, did their best so that I get the purses. I am happy they arrive well. Thank you very much Cobbler Legend store team.
Super Bag. Leather, beautiful, solid, roomy