Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
My wife liked the bag.
Cool bag, I really like it. Comfortable, beautiful... I'm delighted.
If we could give 10 stars, I would! Brothers Brazilian and other countries, can buy without concern. Leather original and good quality seams. @ Thomguyansque
I ordered for a friend she really likes. Everything is fine.
Amazing backpack very good quality but delivery time due to the situación with coronavirus was quite long , anyways it worth it
Genuine leather bag. Slightly more than expected. The quality of embroidery and accessories is good.
Delivery is fast, the bag is decent, really leather. My wife is happy. I arrived quickly, two weeks.
Today is concerned, super-fast!! Really very beautiful spacious bag, many compartments. Love it !!
Very nice bag, I like it very much. Good packing. Seller answered my query before I placed order. Thank you for the free scarf. Seller strongly recommended.
A good bag, the smell of the skin seems to be present) but can, flavoring)
The bag is good (leather). Came quickly. I took for a gift to my mother (I have a similar age 18-not killed, I just remove it in the closet and get it when it becomes relevant). Seller thanks for shipping and gift. I recommend.
The bag is wonderful, large, as I like, a lot of leather pockets, as a gift put a lovely in the tone of the bag scarf, very satisfied. Thanks to the store.
The bag is wonderful, natural leather, quality accessories, original style, roomy, looks very even presentable.
Everything corresponds to the description, and therefore expectations. The store put the gifts (scarf and coupon). I did not communicate with the seller. Thank you.
The bag came very quickly ok. 2 weeks. I am delighted with the quality: leather, large and roomy. the store put a handkerchief as a gift. thank you very much, very nice! I will order bags from him.
Amazing!!!!! I loved it. Higher quality!!!! This store works very well. Thank you
Great bag! I bought my mother and she really liked it, straight even better than expected. Maybe someone got caught wrong, but I'm absolutely happy with the purchase! Thank you! Also as a gift gave a wonderful scarf.
The bag really liked, roomy.
Really excellent 1.000 stars. Thank you store for the gift,a nice yellow scarf. The delivery was fastest
super
Really good product. Quality. And prompt delivery.
The bag is gorgeous. The smell is present, over time it will fade.
This is excellent craftsmanship! The bag is beautifully made, and smells divinely of genuine leather. I'm very happy with the purchase, and will likely buy from Cobbler Legend again. The shop shipped very quickly, but the bag took two months to arrive: I guess COVID 19 is to be blamed for the delay. Thanks a lot! I warmly advise to buy from this shop.
Bag really liked, Nat. kozh, the store put a gift and a coupon on the next. purchase, thank you
Bag chic! I like everything in it, and the color and size and quality! The bag is not soft, but rigid, keeps the shape, inside the fabric is dense, high-quality. Looks wonderful, stylish! Thank you very much for the goods!!! :)