Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods delivered during, thank you. Pleasant Gift, key chain.
It took a long time. The quality is excellent. I doubt that the genuine leather, but for a small handbag is excellent
Very cute little wallet. What you need for a small handbag!!! Happy with the purchase. Locks work properly, irochki smooth, there is no unpleasant smell. Recommend)
This coin purse is tiny but very high quality and adorable.
Superrr wallet, very good quality looks interesting. Thank you for the gift to the store
Awesome wallet. Very compact, but roomy. Looks even better than in the photos, smells like skin.
Thank you Seller. quality is not bad.
Looks like skin. But this is a very small purse. I planned to use it as a cosmetic bag. There is no mascara or tint. It can really be used only for small things. Shipping super fast! 12 days to Kiev
Delivered intact, was securely packed. Everywhere qualitatively sewn, lightning is good, such usually do not cloud. Very cool, practical thing. Compact, placed in a pocket-includes quietly cards, bills, trifles. I recommend to buy!
I expected it older. But. Very good quality and all ok
The purse is good, small, but roomy. Delivery to Chelyabinsk almost 2 months. As a gift, the store put the keychain.
More children, quality norms. Ordered because of the color. The parcel went very long. Ordered 11.11 received 18.01
The quality is excellent. Very beautiful. Cards are placed without problems.
Very cute, good quality, as shown in the photo, the colors are the same, plus they gift a beautiful keychain
Description accurate. Wallet liked: small, neat, roomy. The lock is not disposable. As a gift put a small keychain-nice.
Quality is good, only red color, not at all red, but Burgundy.
Rather small but so pretty, thank you for sending fast, store 5 *****, courage, thank you again
The item is exactly as in the picture. I really like it.
Tova corresponds to the description, thank you!
Quality, soft, but very small. Beautiful accessories, wonderful locks, 2 compartments. Immediately did not pay attention to the dimensions of the cosmetic bag, the dimensions are indicated by the store correctly. Hold lipstick, mirror, trivia. Delivery about a month to Vladivostok.
The goods came in 40 days, took from the mail. The quality of the goods is very good, everything is sewn neatly, zippers, lining, the material of the purse itself is all quality, pleasant, fly on the wallet-generally Super!
More search small than I thought But looks nice.
Ok
Very high quality wallet made of genuine leather! The most for cards and a small handbag
Small purse for coins. Very good quality and design.