Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Disappointed I find it too narrow level opening for depth but it remains a good product
It came very quickly, packed but very good! No smell. Very happy. Thank you
The bag quickly came, but I thought a little more in size. the quality is excellent. thanks to the store.
Everything is fine. came quickly. soft skin. did not like the bottom in the bag.
Seller honest works very well thanks. I advise all friends
The bag is well packed, came without damage. Everything matches the description. Recommend store and goods.
Delivery month. The handbag liked it. The color is powdery, pink with a warm hue. Soft material. Two compartments and inside the slot under the card on two sides. Fit a lot: iPhone XR, three key bundles, 10 PCs cards, headphones, and carved small. Recommend to buy
Bought for phone and keys while walking for a long time. The description is consistent. No quality comments, the color is nice, discreet.
Order sent quickly, order tracked, shipping by new mail 3 weeks. The bag is soft, the stitching is smooth, made of quality, the strap is adjustable long, enough to wear the bag through the neck inside a lot of compartments for cards, the phone fits perfectly. Bag and store recommend.
Very nice bag. Looks good quality faux leather I think thin enough.
Bags came Pretty fast. The color is nice. Cyan
The handbag is good. Corresponds to the description. quality is good.
The bag is happy, all as in the photo, arrived on time, well packed
The parcel received in 21 days. The handbag is good. Inside two compartments and many pockets for credit cards. the goods are satisfied.
The handbag came in 12 days. Quality is good. Thank you
Order came quickly. The product corresponds to the description. Threads do not stick out, does not smell. Let's see how long will last
I love it is perfect Received quickly
Cute, quite roomy, for summer just a find.
Very satisfied with the parcel! Recommend. Relatively quickly came. Everything works. And very pleasant to the touch.
Just super, came well packed, not crumpled, stitched perfectly, threads do not stick out anywhere. Definitely recommend
Very nice bag