Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product came quickly, the bag is good, the leather is 100%, I liked it.
Fast delivery. Sewn well. Nice to touch. I don't know skin or not.
Супер товар, удобная и функциональная
Excellent quality
Made qualitatively. Looks like skin.
Well normal price ratio quality
Shipping from China in 4 days. The quality is good, did not notice the drawback. The photo of the item does not indicate that two pockets in front, one zipped, the second closes with a magnetic button. Thank you to the store.
Bag fire!!!!!! Delivery by courier to Krasnoyarsk for 1 week. I liked it very much, the skin is natural, it is executed qualitatively. Just super!!!! I recommend both a bag and all the goods. Still ordered a purse, also everything is super and the store put a business card as a gift. All genuine leather!!!!
Under the image "bison" )) no label name. ))) And so the norms of the bag: the threads are not stuck, like the skin, before Primorye in 8 days.
This is the great bag. For this price it worth 3-4x more. Thank you. I was waiting three months and it worth. Keep up the good job.
The bag liked, the quality of the design is the capacity that you need.
All OK
The bag flew to SPB in two days. On Wednesday morning, she left, on Friday, before lunch, delivered by courier snack home. The quality is excellent. Bought as a gift, hope to like it, later I will add the review.
Ordered 15.06.20 delivery from Russia. Got 20.05.20. Delivery by courier to the apartment. I bought for 2350 rubles with discounts. As a gift put a business card (in the photo), a pleasant surprise. Bag quality, all as in the description. Material leather. Business card holder-leatherette.
The bag is good, roomy, many departments. natural leather. Came for a week from Moscow to Krasnoyarsk. all OK.
Nice bag. Fast delivery (in Ukraine мистэкспрессом). Fully corresponds to the description. As a gift, the store put the purse, for which thank you)!
Excellent! My husband is very pleased. Stylish, nothing superfluous! Delivery fast
Unexpectedly very fast delivery! The bag is cool! Corresponds to the description.
Excellent product and store.
The product corresponds to the description, the delivery was carried out very quickly, in Rostov-on-Don came for 3 days.
The parcel went long in connection with the virus. Arrived, the quality is excellent, thanks
Hello. The goods received, very satisfied. Thank you.
This is super quality bag! Soft skin. All zippers and locks are reliable metal. Definitely I will be here as a regular buyer!! Very satisfied! Thank you to the store for such quality, fast delivery and low cost!!!
I liked the bag. Everything is done neatly except for pieces of leather sewn to the locks. Shipping fast.
Excellent Product, exceeded my expectations