Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in 3 weeks. The store put a gift, nice, thank you). I order already probably 6 purse, and what I want to say over the years the materials are all thinner. On average, my husband is enough for a year. I don't know how much this will last.
As a gift, they threw a keychain and a note
The quality is excellent! Very fast shipping! Neat seams, excellent material! Take it, you will not regret it
Quality is super! Engraving quality (the one that is optional). I liked everything. Made soundly
An excellent male wallet, pleasant to the touch, offices are enough for cards. Let's see how long it will last. With the store did not communicate-there was no need
Paid for the order on April 29, the store sent on April 30, came to the Primorsky territory of Mihailovsky district on June 5, tracking all the way, packed goods is wonderful, no damage and foreign smell, corresponds to the seller's photo, as a gift, thank you, I recommend.
Ordered even before the pandemic, because of this it was almost 3 months, but I waited and received. Thank you very much. Very like and thanks for the gift)) the store is very sociable and attentive to the details.
Proportional to normal cheap wallet price. So much at this price
Fast enough. Everything works. Already was this, in 2- 3 years in the bag patted. Thanks for the gift)
Thank you store! Great product!!! Came on time, the quality is good! I recommend the product and the seller!!!
Thank you.
Everything was done as requested. But the quality is not very. When closed, it makes sounds...
Thank you for your best wishes Sara
Good quality purse, everything is stitched smoothly, there is a smell, but he is not sharp and in the nose when opening the parcel does not beat. For me, it is some kind of громоздковатый only, because before that it used a more compact option. The store put a small present and a letter directly inside the purse)
Great wallet)
Very high quality kalelek, engraving looks good, imaginary, you can put keys and passport, I recommend to buy. And the store put a pleasant bonus in the parcel.)
To the store Thank you so much!!! The goods are delivered on time. It's like the description. The seller put a gift and a note.
Order came on time
Everything is fine, the engraving is as promised) for such money it's just super
The purse is good, sent quickly, went somewhere about a month, due to the pandemic it's fast, thank you
Corresponds to the description, delivered very quickly, everyone is satisfied, I recommend
I am very happy!!!!! The goods arrived very quickly, and the purse is cool, my name was knocked out on it, qualitatively sewn, convenient and really will not regret.
As it says that in the box that and on the box, very satisfy me all like
Super!
A good purse, the inscription looks appropriate in the eyes does not throw, the quality corresponds to the price, but inside the snake is harsh, not critical☺Thanks for the gift