Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order came on time
Everything is fine, the engraving is as promised) for such money it's just super
The purse is good, sent quickly, went somewhere about a month, due to the pandemic it's fast, thank you
Corresponds to the description, delivered very quickly, everyone is satisfied, I recommend
I am very happy!!!!! The goods arrived very quickly, and the purse is cool, my name was knocked out on it, qualitatively sewn, convenient and really will not regret.
As it says that in the box that and on the box, very satisfy me all like
Super!
A good purse, the inscription looks appropriate in the eyes does not throw, the quality corresponds to the price, but inside the snake is harsh, not critical☺Thanks for the gift
Thank you very much for the goods! The purse came on time, I liked everything
Look just like the picture and you get a free gift
Just super
Fast delivery))) store recommend
A beautiful purse I advise
Fast delivery, exactly in two weeks the order came. The store is sociable, they made an inscription. As a gift put a keychain and a note with wishes.
Hamanets priisov schvidko in a good station, uncle.
I'm just delighted!!! To Krasnoyarsk in 8 days... Very fast delivery. Thank you so much! For 6 years this is the first time such fast delivery. Very beautiful, comfortable, and quality goods. Friends I recommend! In addition, as a gift I was put a keychain, and a nice note. Would be able to send tips
It came quickly. Convenient thing. Badly stitched Corman for trifles only, and so godnota for their money
The goods came within a month, very quickly. Quality is super, put a gift!
thanks Sarà the product Is very good i advise
The store sent the goods very quickly, everything is fine, thank you very much, I advise definitely!!! As a gift, the seller put a keychain
For their money, a super wallet, and engraving did!
Excellent quality product size The ideal
Cool, but I thought the size would be a centimeter three already. And so good, great
Come, everything is exactly as in the description. The photo seemed smaller, in real life a large purse. The store made a print at the request. Snake gets stuck sometimes. And so in the rest everything is OK
The purse is very good, comfortable, stylish, but small nuances are available