Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality
The purse came earlier than the term, the quality corresponds to the price! Thank you to the store for the bonus! I advise you to take it.
Awesome product (nice and convenient) delivered really fast.
Quality is super. Large packs of money you will not put-a little too small in length for our money!! Solid
Thank you very much and for the gift and wishes
I liked the quality, it looks stylish, maybe a little cumbersome (do not put it in your pocket), but functional, I liked it. Seller and recommend!
Excellent thing, fast delivery, name engraving, photo. Sara thank you so much for the little gift and warm words!
Purse of excellent quality, the store made the ordered inscription in the Russian language. I'm happy. Seller and I recommend the product!
Super
Received fast shipment was on the day of order satisfied
Thank you very much came very beautifully! I recommend the store, he did everything genius
Super
Well made. Not too bulky not too slim. Lots of compartment, deliver on time. And store is thoughtful thank you for the gift of key chain. I’m a very satisfied buyer.
The quality of the wallet is better than I expected, It looks very solid, in the store this cost would be more than 1000 rubles. I recommend the buyer. Even with the new delivery was 18 days, it's just magical
Very beautiful I ordered my husband, he liked it Shipping fast☑️ Separately I want to thank the store for the gift❤️ Put like, you are not difficult, but I'm happy❤️
I ordered already from this store and the first time was better quality than this one.
Drago to St. Petersburg in 2 weeks. Engraving is visible, the husband is happy
Super. The name is written without mistakes. Quality is also excellent. Recommend
Took as a gift. In general, everything is fine. Spoiled the impression of oxisel on the clasp. Not beautiful. Mostly without claims.
Looks very cool
Fine
Thank you very much, dear sara, for your good wishes. It was beautifully packaged and with its gift I was very fond of it.
As the ad describes! Very light and pocket size! He arrived in 15 days!
The photo is bad. Ordered and after 20 days received
The order corresponds to the description, the goods came quickly. I recommend, I'm happy with everything!