Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
To Kaliningrad for two months. But the rest is fine. Fully corresponds to the description. For this money I think that just right.
Everything is fine, the parcel arrived in less than a month, the quality is good. Too big, please note! I'm happy. A nice note by the store's hand and a keychain as a gift. Thank you, I recommend!
Great wallet. Gave her husband for the new year. Everyone is happy. The parcel came about three weeks before Ukraine.
A decent purse, brother is happy, another gift put the store-Keychain
Wallet credit. In the store such at least 1000 costs. The store put some kind of note and toy peace then.
Cool purse, I recommend, I really liked the gift in the form of wishes and a keychain
I liked the purse. .. Thanks to the store!
Very fast delivery, quality wallet. But unfortunately, my Redmi Note 7 did not move.
Спасибо продавцу, отправил быстро.
качество хорошее, кожзам плотный и прочный
Cool purse)
Delivery to Novokuznetsk in 2 weeks. Packed simply in a package, not worth it. The seams are smooth, the inscription is made straight, I think it will quickly clear. The location of karmakikov and their number pleases, everything is thought out.
Good presentation, correct wrapper and a gift keychain, excellent attention.
Just chic wallets are all super!!! Advise!! Беларуsy-better not on Ali wallets! Quality Agon!!!
Normal clutch. There's a slight smell. Took under the smart 6'59, did not get in.
Great, thank you for the gift
It arrived super fast, in 2 weeks, highly recommended!
Comfortable couch, good quality. In addition, the store put a small gift-Nice
Ordered 11.11, 6.01 came to Crimea, beautiful, convenient as a gift
Shipping is very fast, the goods are quality, recommend!
Thank you very much, my husband liked it very much, given all wishes.
Wallet just superrrr!!! I liked it very much!!! The store is very sociable
Truly amazing buyer experience. Ordering here for the second time already - and this store doesn't stop to amaze me. Seller is very kind and helpful in the conversation. Tracking number was valid. Quality of the purse is great! Certainly will add this to favourites. Thank you! ♥️
Like a good one, I'm happy)
All as in the photo, good wallet, very neat made. I recommend goods and store.