Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came and everything is fine as in the description! Thank you Sarah for the goods and wish! :) as a gift keychain)))
Everything is fine, the goods came quickly, qualitatively packed. Corresponds to the description.
It's all here. As in the description. Recommend)
To Moscow the parcel was 16 days. All in integrity and safety. The quality of the purse at first glance is good, let's see how it will be during operation.
it's nice but I didn't know it would be that big. but I like it. nice look
I liked the purse, sewn neatly, I did not see any shortcomings, the strap is embedded inside. Another small note attached❤At least the address for the answer left)
Best store & best product! I like it.
The wallet is good, except for the unpleasant smell and the fact that a little shabby has arrived
Chutka molovat, thought the phone in the case will fit and close but no, would be 3 cm wider would be perfect. And so everything corresponds to the description, and delivery less than a month in St. Petersburg.
Very good product delivery according to the announced deadline.
very satisfactory
It came quickly, the goods correspond, everything is done as stated by the store.
The goods came perfectly as in the description. I ordered my husband very much. Delivery to Moscow came quickly
The wallet is very cool! There is a smell. Wrote a name as I asked and the store made a nice gift) Thank you, I'm happy!
The goods were received, the husband is happy. Phone entered, passport
I received the order for some reason I did not hit my department but for a long time I was looking for thanks for the gift son 4 years was satisfied with the badge gift keychain for such money good quality and size. Thank you.
My husband liked it, the delivery was long, the purse is in perfect condition, I advise the purchase
Shipping and delivery is excellent, arrived in 22 days quickly. The purse is very good, all as in the description. Purchase is satisfied, thank you to the store!
Nice purse. Corresponds to the description for 100% and the store sent a small gift.
Good wallet. But before buying, think about how to wear it, not in every pocket will enter. Seller thanks for the gift
The purse is good, the seams are all even, the lightning is good, the store put a gift, nice)
Perfect! Perfect!
Delivery to Sverdlovsk region is unrealistic quickly, within 20 days, compared to other orders. Excellent purse, everything works, I recommend the store
Liked it
Super