Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent, small, but convenient, right, bank cards, money and phone, everything is placed, except for the passport. I'm happy.
Fast delivery, good quality wallet
Looks fat. 2/3 thickness is occupied by a compartment with a snake.
Seams for 4. the store is sociable.
Thanks received quickly. I liked the quality. Thank you.
Very nice thank you to you
Delivery to Tyumen in 2 weeks. All packed well. as a gift keychain
The product corresponds to the description. The color is darker. It smells. The goods came very quickly. Thank you to the store.
All according to the description, looks great, I recommend!
Nice purse. The seams are even and neat, roomy. Delivery is fast, within a week.
It came quickly, the quality is not bad, let's see how much is enough, the previous was enough for two years
Everything is exactly as shown. I like it very much, even the passport got in. Seller and shop recommend.
To Belgorod in 8 days. It's like the description. I liked the goods
It looks good quality, well packed.
At first glance, very much even nothing!!! Good quality of performance, let's see how it will show itself in operation
Does not smell, the seams are even, the locks work, and there life will show how long it will all serve.
The color is much darker than I expected, but everything else corresponds to the store's photo. Sewn qualitatively, smoothly. Very light, in general... I have a small purse much heavier than this one, it's straight weightless. Came quickly 2,5 weeks, did not communicate with the seller. In general, I'm happy, but still I wanted a light beige, which I ordered, not the brown one that came