Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, what to say. Honestly, I really liked the partner, even say awesome!!! The first-the lines are all perfect, the lock is excellent and easy, all the departments are made cool. The second is the material is very pleasant to the touch and quality. The third-the store constantly wrote and reacted to my letters. Everything is very good-excellent. Well, as a bonus-an investment with a key chain and a letter from the seller, yes, also a business card from the branded store baellerry. Packaging, by the way, both from the store, so that the shops are this +.
Corresponds to the description. Quality is good. Convenient to use.
Delivery month to Novosibirsk. I did not communicate with the store. There are jambs but not critical. Took for 588,94 re. The seller put a note and a gift in the form of a shield captain of America.
Great goods! Recommend!!! Seller Super!!!
Chic purse!!!
The bag is excellent, I advise. It's not leather but done well.
Thank you.
More than I thought. The purse itself is huge and soft, like hard wallets.
Nice wallet. Not expensive, convenient
Very good
Some kind of it is too huge for hand
All OK, as in the description, the clutch is roomy!
Live looks worse than in the picture
The goods is according to the description
Good, as described.
Clutch chic, everything is clear, there is smell, but not critical, order
Everything is super, I recommend, went a month, the track was not tracked...
The purse is good, the description is correct, put a note and a silicone keychain, there is a light smell like a skin, but I think it will fade. Walked for a very long time! 1,5 months Everyone is happy, except delivery But it is worth buying, I recommend
My husband is delighted. I came quickly. Looks quality and expensive
More than in the picture, very large
Great wallet. Duchel just over a month.
Quality goods, well stitched, thanks to the store for the gift bonus, I recommend
Super purse-purse is qualitatively packed, factory product, quality at the highest level of the thread does not stick out everything perfectly. Seller recommend thank you
The skin is soft. 4 compartments open, one on the lock. Many compartments for cards. Keychain from the store as a gift. Packed well.
Fast shipping