Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's exactly what it looks like, big fits everything, the only bad thing that comes Super hediondo, I smell and that smell still doesn't come out
The order was delivered quickly, everything is neatly packed, convenient PM. There is one minus, a small unpleasant smell, but I think it will quickly fade. Plus keychain as a gift
The goods did not come, but the money was returned
Good product. Good store. İts was fastly . Thanks for gift.
The wallet looks rich. Very pleasant to the touch.
The parcel came in 15 days. the purchase is satisfied. thanks to the store for the gift, very nice)) wallet as in the picture.
Very satisfied with the goods. Good quality. Excellent was packed. I recommend
Clutch is just super, everything is exactly like in the description. Seller recommend. Delivery is fast.
Quality discreet, great for the price, very spacious, perfect for any occasion, appreciated the bigliettino Sara and the key rings free gift
In principle will go
Quality 5 +. Beautifully packed. As a gift keychain. Shipping 28 days. Thank you. I will recommend for those who want to save senl. ru
Beautiful leaf holder of very good quality I advice
I liked everything. Fast shipping. The order came for 2 weeks before Saransk. received in a Pyaterochka at the checkout. Bonus the store sent a keychain.
An excellent clutch is worth its money
Very good product and fast delivery
Very large, much more wallet, but the quality and texture of the material are good. Roomy and beautiful color. Overall ok.
All good! But too big!
I was expecting better raw materials.
Came quickly all is well
Good wallet, with engraving of name and name
I took it as a gift, everyone is happy! Later I will order For yourself
Everything is fine, the clutch was wrapped in a fabric "cover", inside a cute note and present, I advise, 5 points
Thank you very much, very good detail. I was looking forward to it.
Very roomy! Not even expected.
Bravissimo store highly recommend