Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much, very good detail. I was looking forward to it.
Very roomy! Not even expected.
Bravissimo store highly recommend
Magnificence Macha Allah bless God
Came quickly, weeks in 2. very big. They own a passport, motorhomes, car keys with a signal, a phone. Very soft, I thought it was tougher outside. I ordered the one that is "better" but maybe they are the same. Or they didn't send me "better."
Wonderful clutches-took myself instead of a purse-very roomy. Second as a gift. delivery less than a month.
Went very long, 50 days for sure. For your money, a normal purse, dimensions in the photo. No longer resembles a purse (purse) and a bag, thin wall stop, not rigid like wallets
Thank you.
Sarah, thank you for the perfect wallet. The husband was pleasantly surprised.
Delivery fast, quality match price, packaging good
Very nice thing. The store is just a sweetheart. Fast shipping.
Norms. Big. Soft.
Good clutch, large, delivery almost 3 months to St. Petersburg (questions to Russian Post)
The quality is good for this money, the smell is slightly present. I did not expect that it will be so big, I do not even know that it is necessary to put it in there. There's almost no rigidity. It came in 1 month.
A good purse for your money
Great stuff. Fast shipping. Good store. Recommend.
A beautiful clutch bag is roomy. I recommend this store. Very responsible seller Thank you for your cooperation. The goods sent quickly packed well. Thank you for the gift! Next I will write from this seller!
Fast and good
Thank you!! great, all excellent quality at the height!! thanks for the nominal barsette!!
Gorgeous goods 5 +
Came very quickly. Bolshevat, but the son is happy. Will fit all
Excellent Get in a purse. My galaxy note 8 goes in. Quality zip. Very happy
Very glad, everything corresponds to the description! Delivery to Volgodonsk for 3 weeks
nice packaging.....my name was engraved. ......came with a thank you note...impeessive
Not bad... very quickly .. initials painted correctly. worth this money.