Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
The purse is ideal, everything is according to the description, delivered very quickly. Thank you store.
A good purse, the wife is happy.
Order on December 26-and received already on January 09!!! The parcel was tracked all the way. Packed very well, everything came without damage! Purse as in the photo of the store. She showed her purse to her mother, she immediately took it to herself, I did not even have time to take pictures)))!!! I ordered myself a second... I recommend the seller and the product is excellent!!
Wallet is przepiekny recommend sprzedawce expresowa wysylka
Very satisfied with both purchase and delivery! The quality is super, natural leather, all the seams are neat, even there is nothing to complain about))) ordered May 5 from the Russian Federation, the courier delivered on May 8. Very nice!!! Order, you will not regret.
Кошелёк очень понравился ! Мягкий , приятный в руках. Качество отличное. Натуральная кожа. Доставка быстрая - около десяти дней. трек не отслеживался. Я очень довольна !
Quality is good, recommend
To SPB in two weeks. It's fast! Wonderful and spacious! Recommend
Very long, and so the purse is super, everything as the store described
Nice purse. That's what I wanted.
Nice quality wrong color received. Had green ordered got purple. Opened Dispute nothing more vernomen.
Thank you very much!! Purse received, very beautiful! Delivered quickly and efficiently! Be sure to order the goods again on this site!
Wallet Super!!! Two external pockets with a zipper, inside a pocket with a zipper and a compartment for cards. Stitched all is well, has a small smell of skin. Soft and comfortable, fit in any handbag. Shipping fast. The track served. Purchase is very satisfied! Thank you store!
Hello, thank you very much. The purse is super. Corresponds to the description
The product corresponds to the description and quality!
The order did not receive, the store sent it to the wrong region, did not resell the order. Filed and won a dispute, waiting for a refund.
The purse is just like the pictures of the store, the color I thought would be a little darker, but it's not scary. About genuine leather there are doubts, but even if it's leatherette, then very good quality, the lining is also on top. How will we look in the sock)
The quality of the norms, in the living is slightly worse than in the photo, but sewn neatly, the lightning is rough with large links.
Great, big
OK.
Soft. Convenient.
Everything is fine
I received a purse for 19 days Moscow, the skin is valid natural, I really liked it, I recommend the store, thank you very much
simply love this wallet of genuine leather; soft, sturdy and oh that leather smell. Thank you very much.
Order January 09. Due to Chinese New Year, my parcel was sent only on January 31. But on February 10 I received it in the mail! It's okay! Seller-thank you!!! The purse ordered a second time, I like it very much. I recommend the store and the product is excellent!!!