Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks very good, as beautiful as in the pictures, but small for a 6 years old. Not big enough for kindergarden, just for a walk in the park. 27-28 cm in height, as the vendor specified, my bad that I didn't compare with our old backpack. Arrived in about 2 months. No problems with the customs in my country, didn't pay any VAT.
very good look like photo
happy. thank you :)
Many thanks to the store! Sent quickly, too, quickly to Mo. The backpack itself is of excellent quality, just fire, really liked!!!!! Who wants to see the quality such is on WB, but naturally more expensive! For a child of three years is excellent, less is not needed, this is enough for two for sure. Super, super, super!!!! I recommend from the heart!
very good quality！ Take it and wash it as soon as I receive it. I didn’t expect the quality to be so good and very light. Worth admiring!
Fast shipment
Great backpack! Formostable, zippers gently open, qualitatively sewn. Delivery fast
Very beautiful same the photo and I arrived earlier than I thought I loved it
Beautiful, very good material, it is excellent though something small to be the big size.
Very beautiful very large measurement suitable for the age of 3 years arrived quickly thanks to the store
Excepcional una vez mas. Muchas gracias!
Backpack is just a bomb! I'm just a clas! Priishov menshe Nige for the city! Mommy Chiya sinochki фанатіють cosmos, Duge Raju! Isgrashka cosmonaut in the photo, ours!
As the picture
Perfect, the big size is great though for a 1 year old is a little bit big.
Great backpack. Execution for 5 +. But the most wonderful in it-size)) at the same time it is quite roomy, all that is necessary for a walk is placed without problems. Delivery to Mo about two weeks.
I like it! fast delivery!
Beautiful and perfect
Amazing small bag for toddler child two years very very top quality
All right✔
красивый и качественный. отправили быстро. для малыша полтора года как раз. но можно было побольше брать, этот прям совсем маленький.
Beautiful! Perfect! I loved it! Perfect for my 2 year old. Super recommended… and excellent quality
Крутой рюкзак. Есть небольшой запах, но он быстро выветрился. На рост ребёнка 94 см взяли размер л, немного большеват, но зато дольше будет пользоваться. Ребёнок в восторге
Super backpack
an awesome bag, super quality, my 2 year old loves it
super rápido el envío y el productos es de muy buena calidad, me ha encantado