Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack is excellent, the quality is good, the seams are all good, the zippers are reliable, the color is bright. 3 zippered compartments, and two sides under the bottle. The price is 1700, for such a price we are unlikely to buy such a backpack. I'll definitely recommend it. 5 stars. thank you store.
The product is very pleased, corresponds to the description of the store, colors saturated. Bought the daughter in the first grade, worried that it would be large, but the size is exactly the same. Shipping long because of quarantine at the borders ordered 30.01.20 received 11.03.20
Good quality, the child liked
Excellent backpack, for the first class most that, quickly came three weeks in Astana
Super fast delivery. for the first class I think it will be great. everything corresponds to the description of the products. I put five plus. I recommend the goods and the store. most importantly, the daughter liked it!
Super backpack! Light, bright, high quality everything is sewn, the locks have a smooth stroke. The child is happy. With the store did not communicate, but the backpack was sent very quickly, the same day. Track tracked. To the border of Russia Doshol for 3 days. Delay in the 2nd week by fault post of Russia!!
Backpack really liked the quality excellent, and fast delivery
Super. Recommend. You don't have to do the boring yourself.
The parcel to Rostov reached quickly, the backpack is very bright as in the photo, the child really likes it, there is no smell as a gift bear
Backpack is good easy for first-class most that. Capacious two compartments plus pockets on the sides and in front for small things.
very cute and comfortable school bag
пришёл успел к первому сентября спасибо большое
Backpack is absolutely gorgeous and good quality. My daughter said it looks better in reality than on the picture. Thank you store ❤️
Good backpack, beautiful. How will be in use-let's see. Delivery is fast, there was no need to communicate with the store.
Great backpack. The first class is the most.
Quality. With orthopedic inserts for the back. In the complete set of a keychain in the form of a bear (отстёгиваемый). Delivery was 14 days. Track tracked.
The quality is very good. The backpacks we have in noibirsk for 4-5 thousand sell
The backpack is good, the child really liked it, but the delivery to Kazakhstan is very slow, the backpack for some reason the month lay at customs, as a result came in 2 months.
Cool, recommend
Fast delivery. up to Krasnodar days for 10. the backpack is super, the child is delighted. The price is much cheaper than the store. fully corresponds to the description.
Excellent backpack, quality of material and accessories are good. On the first class is what you need. Shipping fast.
The backpack arrived on time. Packing is not broken. No defects. Very beautiful. Completely coincides with the description. Quality is very satisfied. My daughter is delighted! I recommend this store.
Хороший, лёгкий рюкзак. Очень понравился . Быстрая доставка!
Finally got our backpack!!!! All as in the photo, the seams are neat, there is a little smell, but not critical. For first-class good size, we are very satisfied with the daughter)))) let us see what happens when wear it, but I hope for strength
The goods correspond to the description!!!! my daughter is delighted, everything is very high quality!!!