Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Backpack very good, quality excellent. Exactly as seen in site. AND still won gifts which made me very happy. Beautiful backpack!
This beautiful one.
Wonderful product. It arrived very well packed and on time. Attentive and competent store. Bag with impeccable finish, invisible and strong seams (yes, I tested), varied and lined pockets as per the announcement, the material is really waterproof (yes, I did all the tests as soon as I opened). I'm very pleased, delighted indeed. I recommend the store and the product.
Despite all the situation was sent very fast, arrived right and not taxed. Chose size medium, tested and really is waterproof. Satisfied.
Excellent backpack for your money. Quality dense fabric. Very many pockets, nice pink color. Took my daughter 13 years to school. A capacious backpack, while not felt heavy weight due to wide soft straps. Fittings are quality. Looks like a backpack very worthy. Much more than its price. To the backpack was also piglet-pink, but a soft keychain-pompon. Also the store put as a gift a black helium pen. The purchase is very satisfied.
Backpack Chic. I bought my daughter for school, 3rd class. The fabric is excellent, dense, the lining is thick, everything is stitched, a bunch of pockets. I highly recommend.
A good backpack, qualitatively sewn, the color corresponds to the specified, the daughter and everyone familiar really liked, I hope it will be durable in sock.
I'm just delighted, he very quickly reached Novosibirsk, the quality is just off scale, he is gorgeous, still put a keychain and a pen as a gift I advise you very much, there are no minuses Delightful Unfortunately, my photos poorly convey its color and beauty, but believe the word it is much better than in the photo.
After the discounts, the portfolio went a little more than a month to Belarus. The quality is very cool: everything is stitched, it smells only novelty, the harness does not crawl out of the clips. Only m for a large laptop is small, the length did not fit, although the view is large.
At first glance everything is fine, came in less than a month, a pen and a fuzzy in place
Backpack just class!!! Came quickly
Beautiful as it looks in the description good product for a low price.. Arrived in Peru in 15 days. Good communication with the store.. Gift sent a pen and a beautiful keychain
Love it! beautiful bag. Unfortunately pen was broken. Fits a 15.5 inch laptop perfectly
Excellent, super quality, large backpack. Very satisfied, I will take more from this store :) no thread protruded, everything is super stitched
So so so happy with my backpack! Perfect condition, exactly what it looks like in the photos and came with a free pen and pompon keyring! Came really fast with no problems!
Everything is fine
The bag is very beautiful, have no defect, is well tailored and seems to be a very good. Arrived on time. Quite liked♥. Recommend the store.
Came quickly, the quality is not bad
The backpack is very good. The quality is excellent. Very well thought out, perfect Keeps the shape, many cool departments and pockets. For high school students, the most it is perfect, fashionable, stylish. I want to say many thanks to the store for the quality and fast delivery, to Vladimir region delivered in 5 days. I recommend!
Bag dazzling!!!! !! Gorgeous backpack
Backpack of excellent quality, thanks for the gifts
Backpack note 10, impeccable quality, great workmanship and durable material, chose a larger in which will fit much inside, including my note 15,6 inch, has many internal and external pockets and came a pen and keychain toast. Thank you very much!
Same nas photos
Despite late my request, exceeded my expectations, the bag is beautiful, my daughter, material very good, super recommend and come back to buy again.
Received 11/02 late request came faster than expected, but the pen that came toast arrived broken, a pity. Came a pompon beautiful also. My daughter loved.