Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
The order reached the RB in a month. Backpack Super!!! The daughter is very happy. Thank you to the store for the gift-a fluffy keychain and a black helium pen. Seller recommend. All as indicated in the description. Everyone's happy. Thank you.
Delightful backpack bag. Roomy and comfortable. With it were two gifts: a pen and a keychain. Delivery to the Moscow region mega fast-two days and on site. Thank you very much)
My daughter was absolutely thrilled when it arrived.
Ordered from Russia in the end came from China a month, the meaning of this then? Merry one fluffy
The backpack is perfect very pretty and of excellent quality it took a little longer but it was because of the dates decembrine like that that there was no problem I highly recommend
The backpack is good, I hope for a year enough, all the books of the notebook got in, sent the next day. The only negative, a small marriage (the line is curvently stitched and because of this, where the lightning is pinched) in the rest, everything is OK, the child is davolen
Very beautiful thank you
The article is just like in the picture. 10/10
Delivery in Russia. received in 7 days. Excellent all
Good Goods Just only for long in delivery 2 month
Very nice backpack
The bag is beautiful, great and quite quality, sturdy. Plus comfortable, to charge my stuff. Buy another soon, for sure!!
Great backpack. Super fast shipping. It was nice to get a keychain and a pen as a gift))) I recommend
Very cool backpack! Came in for 2 days! Very many offices, well stitched, suitable for both trips and school. There is a pocket and there is a gift (black pen and keychain)! In short, I advise you to take!!!
Brought in within a week. I ordered my mother for a laptop quality is good, in size everything is perfect.
All Super, thank you to the store, I recommend
The goods came in time, really liked, as a gift, a pen and a fluffy keychain, a high
Backpack fire!! But shipping to Tver 2,5 months (((our customs delayed. The fabric is dense, than that denim resembles, many pockets. And more gift, pen and keychain Shaggy
Really good bag. Great quality and size. Looked small at first sight but really big when explored. Sadly time taken to arrive was quite long and the bottle pockets are quite small.
I arrive just like I asked. It's very nice. The only thing is that it takes a lot to get 2 months. From the rest excellent.
Everything is great - quality, color, packing. Looks better than it seemed on the pictures. The closures are of great quality and well-done. The only drawback is the delivery was really long, more than 1 month to Azerbaijan I guess. But as I'm satisfied with the bag itself, will leave a 5-stars review . Thank you!
Large, roomy backpack. As a gift pen and keychain. The child (grade 4) is happy, all textbooks and workbooks fit.
amazing quality. i love it!
Ordered January 15, received the 20th. The backpack is beautiful, there are no foreign smells. The fabric is good, sewing is excellent. Sticks out a couple threads, but it's not scary. Very satisfied with the purchase :)
Looks neat, corresponds to the description