Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you for the fast delivery!
Спасибо продавцу, сумочка очень понравилась , как на картинке, телефон и паспорт вмещаются, хорошо была упакована, отслеживалась, доставка быстрая. Закажу еще другогоцвета.
Bag Super, order sent very fast (same day, which is very pleased) time in transit 11 days (to Kamchatka), store advise
Handbag of good quality, came quickly, the store can be trusted
Bag cool, I recommend
Excellent handbag, good quality. Carefully packed, no damage. It's nice that a nice note with kind wishes was put into the parcel. This store bought two handbags
Fast shipping. The goods are packed well, the quality is excellent!
Perfect, 2 ° purse buy store and is simply flawless, will be getting other❣
Классная сумка, цвет такой же как на фото. Цвет купер просто шикарен
Very good handbag!
I love this company! Its the second bag I bought from them. Super bags, super service!
Cool handbag, comfortable, beautiful color
Everything is like in the description! the color is beautiful gray-blue! Small and comfortable, under the phone, money and keys! walking with it will be convenient! Thank you! it came quickly! Everything is without problems!
Handbag got everything well
Bag quality, all accessories are in place. The seams are even. Passport vlasite quietly
Очень хорошая, не очень маленькая и небольшая, то, что ожидала. Спасибо.
I liked the purse)
The parcel arrived within two weeks. The product corresponds to the description and photo from the site. Handbag-purse very very much, looks not cheap, looks expensive, the color is noble pink-gray, the quality is excellent, did not even dress. I was pleased with the purchase. I recommend it to everyone, you will not regret it. Thank you very much to the store!!!!!!!
Fast shipping and a love note of the store! Meets my expectation
Cute little handbag.
Очень нравится сумочка. Буду заказывать в других цветах обязательно. Продавец отвечает быстро на вопросы. Фотографии все передают точно.
Gorgeous! A purse that can be worn over the shoulder, and even the phone is placed! The quality is quite decent. More like press skin, not cheap dermantine. With a small size, decent capacity-phone, keys, cards, lipstick, handkerchief, travel, flat comb. I'm happy with the purchase.