Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Сумочка хорошая, по качеству аккуратно сделано! Но очень слабенькие крепления для ремешка, оторвалось через 2 дня
Very cool wallet bag. Neatly stitched, packed. I recommend to buy. The store is responsible.
The order came on time. The quality is excellent. Everyone is happy. The store is rekamenduyu.
Кошелек хороший, без дефектов. Пришел быстро, в подарок положили брелок.
Большое спасибо и спасибо за приятное послание
сумочка очень классная! то, что нужно, чтобы положить телефон, деньги и какую-нибудь мелочь, типа расчёски, салфеток или т.п. доставка около трёх недель. продавец положил подарочек - брелок и записку, очень приятно☺️ спасибо!
Thank you store, excellent handbag
Cats roomy good, but some where there were threads, and there were not very beautiful seams, but they are almost invisible.
Кошелек пришел за месяц.Качество хорошее, молнии исправны, не заедают.Царапин нет, присутствует запах , но не сильный.Швы аккуратные.
Excellent purse! everything corresponds to the description, the quality of the materials is excellent. the store is sociable and quickly answers. I advise this product. my wife liked it. not the first race ordered from this seller and was always satisfied.
кошелек классный вместительный супер доставка до Липецка чуть меньше месяца спасибо
Parcel received quickly and in very good condition. I'm satisfied. Received with a nice gift a keychain followed by a very warm word. Besides, thank you to the person who has half this word... Very nice wallet. Do not hesitate to buy it! Thanks to the store
Trop bien !!!
Very happy with the product, just as shown in the photos.
A good handbag, though my phone in the department is not included
Great wallet. The lines are even. Came well packed, so did not crumple. I will order more. It was a month.
The order came quickly. Everything matches. Thank you.
Handbag and wish, as well as a gift all liked, thank you very much, very nice to shop from you. I recommend you to future buyers.