Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods such as the description. Is well made, not stinks. Recommend goods and restore!!!
Cool purse. the inscription is clear, without mistakes. the store is successful!
Thank you. Very good and quality purse.
Thank you very much. Very handsome the 2, the very kind store, then reply to the messages. The product is very good quality septum engraving very well. I recommend it.
To Germany in 11 days, everything is cool, the purse is cool, I'm happy
Thank you for your grace.
Nice wallet. Very roomy. As a gift they gave a keychain.
Good wallet!!! The store is sociable, answers questions.
Looks good quality and durability
The goods to Ukraine came in 3 weeks, the store sent very quickly, the wallet is very steep, many offices, gift to my husband liked
Material ok. Delivery 2 months and a half...
Very good, my husband liked it
Quality is good, delivery is satisfied for 2 weeks approximately, everything is clear and on hair dryer✌Thank you for the gift!
I received the wallet in less than 3 weeks, the quality is excellent; Really leather, the engraving is also of very good quality, I am very satisfied given the price so low. Thank you and congratulations to the store.
Quality is good, delivery is fast.
The parcel ordered 30.01.2020 and received 23.03.2020. It was sad, I thought that the parcel will not reach and recently do not track the parcel. But the wallet came, as in the picture, odorless, well packed and with a nice letter from Sarah. so everything is fine.
Quite a quality purse for your money, the threads do not stick out, the skin is soft, there is no smell. Engraving without errors) Was shipped in a month, after the order, but the stars do not shoot, T K. Late Shipment was not the fault of the store, but because of the coronovirus. The seller has always been in touch and reported the status of the order. I am happy with the purchase, I recommend the store!)
Good product, identical to the description
Thank you! I liked the purse. Another as a gift, the store sent a keychain and a note with best wishes :)
Size for euro walk, ruble put and did not find
Looks super, many departments for cards, money is easy to enter
Quite liked my product, arrived a little late but came as the ad and still came a cool gift
Wallet, for your money is excellent. Packed All is well. I went to Belarus very quickly.