Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
The purse is super... from the store inside there was a note and a keychain that is very nice... I recommend the product
Purse class. Satisfied with the words no
Great stuff. Not the first time I buy in this store sending prompt, delivery fast. The goods arrived just in the birthday!!! I advise the store, goods and the store. Special thanks for the gift. Good luck to all.
The product was very good and it was exact type of what I ordered. Interestingly, the order arrived within two weeks of ordering it. Thanks.
super!!!
It's marvelous, no regrets buying wallet, I would advice people, thank a lot to store
Class!!!
Quality corresponds, the package came quickly
OK
Excellent product and very excellent raw
Quickly thanks
Great clutch
Great purse! The line is neat, everything is made very well: both outside and inside. Many pockets and compartments (not all visible at first sight). Bills (rubles) and phone (148x74mm) fit freely. Looks solid. For a gift and a note with a wish to the store Thank you! Nice)
Thank you very much, everything came quickly and in excellent condition
Okay. Thank you.
Corresponds to the description, keychain as a gift, thank you, I recommend!
Husband should all as in the description thanks for the order for the gift and wishes
super jolie.
All the rules. Came in for a couple of weeks...
Super fast shipping! The store is excellent! On quality until I say only received!
Passport fits easily.
Slow But has very quality nice!!
The order came quickly, in Samara for 18 days, and was ordered on December 30, January 16 already received. The quality of the purse is good, the only thing-the size was more than I thought, my husband liked the purse.
The purse is sewn well, the color is beautiful-Brown (coffee), similar to the photo of the store. The liner of the right includes, but pts only in the pocket. Passport can be shoved, but better without cover, because. When you put all the cards wallet as if stuffed. Not small, but not big enough to fit everything. Cards put one in each compartment and already the phone is sorry to push-rips. In general, it is a normal size of 20x11 cm. I would like a little more! Beautiful!
Quality is super) very satisfied) I recommend the store) the seller even left not a great gift) Nice